Using the software analogy still further, I know it’s defective because when I discuss it with my colleagues and they describe their experiences or when I observe how easily they use the software I can see that it works differently for me.

You say to me why don’t I use it like you use it (soap dispenser example). When I do it still doesn’t work in the same way it does for you. I can show you how it works for me but you need to believe that it is a problem for me and that I’m not making it up because it works for you. I can even show you the workaround I found (putting the white paper towel under the dispenser) but you could then say to me, “well if that works for you why complain, you got soap didn’t you?” Yes I did but you’re missing the point, it works differently for me than it does for you.

When fixes are applied, the best way to measure if it’s working is to ask me (the end user) if I am satisfied with the solution. In racism, nobody asks the Black or Brown person if the problem is fixed, they tell us they’ve fixed it then move onto the next issue. Most often the solution is substandard or even increases the problem.

Once and for all, I have never advocated diversity quotas. Again I champion equity. Diversity quotas focus on artificial equality rather than equity.

Thank you for the conversation Stephen.